How to perfect customer service in Amazon Fashion stores with EDI?

Perfect customer service in Amazon Fashion stores with EDI Integration?

Everybody love fashion!! or at least - everybody should love it. 

Service is the name of the game in every Amazon store you'll ever have, but it doubles and quadruples significantly when it comes to fashion. 

When your product has to fit perfectly on to so many different types and sizes of people, you have to have top-notch service. With EDI Integration - it can be a breeze. 

Selling fashion on Amazon, or anywhere else, is above all a passion. You have to love it. But you also have to understand the challenges it brings to your life as an Amazon seller. 

Unlike an actual store, your clients can't really try on your clothes before buying them. You may have a table of sizes, conversions, measurements of the length, the butt, the hips and the bust, and still, people will order something that doesn't fit them. 

Whether it's because they didn't read through your table of sizes, or they are slightly delusional about their actual size, it doesn't matter. The fact is that it's going to be your fault, and you're going to have to replace their item or suffer the consequences -  a loss of a client, or worst - a bad review. 

That is why your customer service department, as a Fashion Store on Amazon and anywhere else, is a lot more challenging than other categories. 

Among other things, you're going to have to take your clients' calls and complains, accept the product they sent back, connect it to the right client, and send back the correct size. 

Don't forget you also have to integrate all of that with Amazon, in case the buyer approached Amazon with his issue, and make sure to address the matter in the time frame dictated by Amazon. 

The challenge becomes even greater when you're an Amazon vendor. 

Every seller on Amazon have standards he has to comply with, but vendors have even more. While being a vendor has its benefits, you have to work in complete collaboration with Amazon, which actually means that you have to do exactly what they tell you, or else... 

Let's say you sell t-shirts in 3 different sizes, and you dropship for Amazon. 

Once an order has been made by a client, Amazon send it to you, you have to follow the instructions of confirming the order, confirming shipment and sending an invoice, and all is well. Up to this point, it's just like any other vendor, and we hope you're using EDI for that too because it's virtually impossible not to make a mistake without it. 

But we're here to talk about what happens when the buyer gets the shirt and find out she's actually size 12 and not size 8 like she wished, and also she wanted it in white, and not red like she ordered.

Amazon will then send you the complaint, and you'll have to respond to it in the time frame that Amazon gave you as a vendor. You're going to have to accept the complaint, send the right shirt - size 12, white, to the buyer's address, and accept the return from Amazon. When the returned shirt gets to you, it'll probably be at a later time. You'll then have to accept the return and connect it to the shirt that you sent instead, so you won't have a missing item in your inventory that hasn't been paid for. 

That could be every day, and more than once or twice... 

No matter how organized you are, and how capable is your stuff, sooner or later things are going to get lost, the work process will be compromised and your relationship with Amazon will be in jeopardy. 

Looks like you really don't have a choice, you have to get a tool that connects all the dots for you, so you end up with a happy buyer, happy Amazon and most important - happy you. That's what EDI does for you. 

EDI is a custom solution that automates the whole process. EDI integrates your system with Amazon's system, and get the work done. It transfers the orders from Amazon directly to your warehouse, takes it off the inventory and sends it to the client. 

It also accepts the return alerts, connects the new item that needs to be sent, and later on accepts the returned item and puts it back into its rightful place in your system and in your inventory. 

At Amosoft, we recognize all of your personal challenges as a Fashion vendor, and use EDI to deal with all of them at once. We make sure your system integrates perfectly with your partners at Amazon and everywhere else, and automate the process for you, to eliminate the chance of a mistake and increase your success.