by Jim Cantrell, jim@amosoft.com Major benefits of integrating a �customized� shipping system interface with your in-house ERP system:
Why are so few companies fully integrated with an interface customized to their unique needs and processes? Many times, the problems start with the mindset, �it's only a shipping system�. This one erroneous statement can doom a company to inefficiency. It is time to begin thinking of the shipping department not only as the final step in processing an order, but as a point of customer service and even as a possible profit center. This department can also help manage procurement and production and ultimately be a great investment for companies seeking new sources of revenue. It is important to be aware that most shipping software is sold by salespeople who are many levels removed from the actual developers of the system. These salespeople sometimes also represent a full line of other shipping and/or mailing solutions. Generally, those who represent multiple products lack the technical and design knowledge of the shipping system to understand the full range of options available to meet a company's various needs and its unique ways of handling data, information, processes and parcels. On the other hand, an experienced vendor who was actually involved in the design and development of the software can many times recommend additional functions or modify, combine or eliminate existing functions to improve processing speed and/or create other efficiencies. Most shipping system vendors create standard user interfaces for their system, often supporting different technologies. These interfaces are designed to offer the most common features, which may not be the ones needed by the company. Well designed interfaces will also offer the ability to be customized and expanded through the use of XML or other common programming languages. This is especially important to provide scalability to companies experiencing significant growth and those with increasing customer demands or customer shipping requirements. When discussing interfaces many companies focus on the ability to import or �mine� certain existing information. What data and information do companies have that can be brought into the interface to streamline the shipping/fulfillment process and possibly just as important, what information can be disseminated to other departments to enhance their internal performance? A common strategy is for companies to utilize as much data as possible from its current system. This will save the shipper from tedious data entry tasks and let him/her focus on applying accessorials. Many times these accessorials can also be passed into the shipping system, leaving the shipper to simply scan and move packages. Customers receiving packages from a well integrated system will also reap benefits. As the system becomes more automated and streamlined, errors are less likely to occur and packages will be shipped correctly and on time. Consider the value of a shipping system vendor writing a custom interface that gives a company exactly what it needs and nothing more. It will use less storage space and other resources and can send data to the departments that can benefit most from it, in formats that are easy for staff or existing applications to import. So, what can shipping software, with an interface that has been customized to fit a company's specific needs, do beyond actually shipping a package? Just about anything. Here are just a few of the possibilities:
Integrating a shipping system with an in-house ERP system can be complicated, but seamless integration is not impossible. By following a few simple guidelines and seeking assistance from a reputable, experienced and knowledgeable vendor, companies can select the best available product and develop a customized user interface to fulfill its goals and ultimately increase the value of a company's existing database, improve efficiency, save costs and increase a company's profits. About the Author: David Isserman a leading developer of customized multi-carrier shipping systems and automated shipping solutions |
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